Identify the risks and exposures you face.

Measure the costs and evaluate your risk tolerance.

Design a unique strategy matching your exposure and tolerance for risk.

Implement a customized program and gauge the success.

Jerry Whitaker, CIC, CRIS

With over 30 years of commercial and employee benefit insurance experience, Jerry brings strategic risk management that focuses on the true costs of risk, then attacks the cost drivers within the insurance program and uses risk management to mitigate risk for his clients. His expertise is on the effects of wellness on workers’ compensation, disability, and employee benefits. Jerry graduated from Olivet Nazarene University in 1984 with a BS in Business Marketing and a Minor in Communication and Economics. He earned the Certified Insurance Counselor (CIC) designation in 1995 and the Construction Risk and Insurance Specialist (CRIS) in 2006, and is a member of the Risk Insurance Management Association (RIMS).

Eric Wagaman

Eric is a driven individual who is passionate about meeting the needs of his clients and going beyond their expectations. He believes that quality customer service is vital to maintaining trust with his customers. Eric graduated from Western Michigan University in 2017 where he obtained his bachelor’s degree in Sales and Business Marketing. During his free time, you will find Eric spending time with his wife and goldendoodle, golfing, attending sporting events, playing a game or exploring the great outdoors.

Jeff Gray

Jeff joined Whitaker Muller in 2001 as a Commercial Account Executive. Jeff has over 34 years of experience in commercial and personal insurance. Jeff works with the National Program for HOODZ and DUCTZ Franchises and the National Water Dealer & Bottled Water Dealer Program. He also works with small to medium commercial accounts. Jeff focuses on each client’s needs and designs an insurance program to meet those specific needs. He also excels in client communication, with clients having access to him when needed. Jeff earned his BBA at Western Michigan University in 1984. He is an avid competitive Retriever Club member and his dogs have won many awards.

Charlotte Coffman, CISR

Charlotte joined Whitaker Muller in 2004 as the receptionist. She quickly learned the insurance business, and moved to Commercial Service Representative in 2006, and then became office manager in 2007. Charlotte oversees all agency operations including making sure all insurance certificates are done accurately for our commercial clients. Her expertise is in human resource management and proof reading. Charlotte went back to college later in life and earned her BBA from Western Michigan University in 2003. She earned her Certified Insurance Service Representative (CISR) in 2006. Charlotte loves spending time with her grandchildren, listening to music, and going to the movies.

Kim Mulder, CISR

Kim joined Whitaker Muller in 1990 as a receptionist. She quickly learned the commercial insurance business and moved to Commercial Service Representative in 1992. Her expertise is in commercial coverage and commercial claim management. Kim oversees all aspects of the commercial insurance department, including client service, claims, and marketing of new commercial accounts. Kim earned her Associates Degree in Tourism and Travel from Davenport University in 1990. She earned her Certified Insurance Service Representative (CISR) in 1999. Kim takes pride in getting to know her customers and understanding their service needs.

Rod Muller

Rod joined Whitaker Muller in 2017 as an Employee Benefits Broker. An insurance professional since 1980, Rod prides himself on his ability to assist clients in finding the best solution for their needs. In his current role, he assists employers with discovering the most effective benefits package for their employees. Rod earned a BA in History from Calvin University in 1976.

Hilary Hoekwater

Hilary joined Whitaker Muller in 2021 as a Benefit Account Manager, bringing 10 years of experience in employee benefits.  Hilary’s background includes specialized project management as well as expertise in benefit analysis, consultation and servicing of clients. She is tenacious in problem-solving and takes pride in her ability to develop and clearly communicate solutions. She enjoys building relationships with her clients through dependable service and providing education on benefits-related topics. Hilary graduated from Calvin College in 2011 with a degree in Psychology.

Chelsea Westra

Chelsea joined Whitaker Muller in 2020 as a Group Benefits Manager. With experience spanning individual to large group markets, she has a well-rounded understanding of how clients’ needs fit into each space. As a member of the benefits team, she feels confident in finding individualized solutions for each group. Chelsea enjoys connecting with employers and building trust through consistent service. Chelsea attended Calvin College, graduating in 2008 with a degree in communications.